Refund Policy

Effective Date: January 1, 2026

At Scenic Grove Digital Solutions, customer satisfaction is important to us. We understand that circumstances change, and we aim to handle all refund and cancellation requests fairly and professionally.

1. Service-Based Nature

Because our services involve time, planning, consultation, and administrative work performed on behalf of our clients, refunds are evaluated on an individual basis. We encourage clients to communicate any concerns as early as possible so we can address them directly.

2. Cancellation Requests

Clients may request cancellation of a service engagement before work has formally begun. Cancellation requests should be submitted in writing via email or phone to our team as soon as possible.

3. Refund Eligibility

Refund requests may be considered when:

Services have not yet started at the time of the request
A duplicate payment was made in error
A billing error has been identified and verified

4. Partial Refunds

If work has already begun at the time of a cancellation request, a partial refund may be considered based on the scope of work completed, the resources already used, and the time invested by our team. Partial refund amounts will be determined on a case-by-case basis.

5. Non-Refundable Situations

Refunds generally will not be issued for:

Services that have been fully completed and delivered
Services that have been substantially delivered as agreed
Delays or issues caused by missing, incomplete, or late information provided by the client
Change of mind after work has been completed

6. Review Process

All refund requests are reviewed within a reasonable timeframe. We will communicate our decision and any applicable refund amount in writing. We strive to handle all requests promptly and professionally.

7. Chargebacks

We ask that clients contact us directly before initiating a chargeback with their payment provider. In most cases, we can resolve concerns faster and more effectively through direct communication. We are committed to working through any issues in good faith.

8. Contact for Refund Requests

To submit a refund request or discuss a billing concern, please contact us:

Please include your name, the service in question, the date of payment, and a brief description of your concern so we can review your request as efficiently as possible.